Privacy Policy

Last Updated: 2025-10-29

1. Introduction

Lacque&Latte Nail Studio ("we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable privacy laws.

2. Information We Collect

Personal Information

We may collect the following personal information:

  • Name
  • Email address
  • Phone number
  • Appointment details and preferences
  • Payment information (processed securely through third-party providers)

Usage Information

We may collect non-personal information about your use of our website, including:

  • Browser type and version
  • IP address
  • Pages visited and time spent
  • Device information

3. How We Use Your Information

We use your personal information to:

  • Schedule and manage appointments
  • Send appointment confirmations and reminders
  • Communicate about our services
  • Process payments
  • Improve our services and customer experience
  • Comply with legal obligations

4. Data Storage and Security

Your personal information is stored securely using industry-standard encryption:

  • Encrypted databases (MongoDB Atlas with AES-256 encryption)
  • HTTPS/TLS for all data transmission
  • Access controls and authentication
  • Regular security audits and updates

5. Third-Party Service Providers

We use the following trusted third-party services:

  • Vercel: Website hosting
  • MongoDB Atlas: Secure database storage
  • MailerSend: Email notifications
  • Twilio: SMS notifications

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, typically:

  • Active client data: Duration of business relationship
  • Appointment history: Up to 2 years after last appointment
  • Contact form submissions: Up to 1 year

7. Your Rights

Under PIPEDA, you have the right to:

  • Access: Request a copy of your personal information
  • Correction: Request corrections to inaccurate information
  • Deletion: Request deletion of your personal information
  • Withdrawal: Withdraw consent for data processing
  • Complaint: File a complaint with the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at hello@lacqueandlatte.ca

8. Consent

By using our services, you consent to the collection and use of your personal information as described in this policy. You may withdraw consent at any time by contacting us.

9. Email and SMS Communications

We comply with Canada's Anti-Spam Legislation (CASL). You can opt out of marketing communications at any time by:

  • Clicking "unsubscribe" in emails
  • Replying "STOP" to SMS messages
  • Contacting us directly

10. Cookies and Analytics

We may use cookies and analytics tools to improve user experience. You can control cookies through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

12. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact:

Lacque&Latte Nail Studio
Email: hello@lacqueandlatte.ca
Phone: (613) 555-0123